• FAQ

SIGNING UP

Love Aiki(LA) is a bi-monthly skincare subscription box, that delivers natural and organic products to your doorstep. Available in USD only at this time. 

Every LA box will feature a unique selection of sample to deluxe-sized skincare products. Each box contains a variation of 4-5 items.

Becoming a member is as easy as one, two, three! We offer two different membership levels depending on how long you’d like to commit to the subscription.

Yay! Welcome to the Love Aiki Community. Boxes will be sent out as soon as they become available and once orders have been placed.  Our subscribers should receive their Love Aiki box within 5-10 business days of when it ships. We do our best not to stagger shipping. Our Goal is to ship boxes the friday of each week. 

If you need more specific information about your box, please contact customer service at help@loveaiki.com. To follow along with the Love Aiki shipping process, follow our updates via social media: Facebook | Instagram | Twitter.

MY ACCOUNT

If you don’t remember your password, contact support and we can reset it for you. If you’ve tried a few different variations and still can’t get into your account, you’ve probably been locked out! Give it 24 hours to try again, or you can contact us to reset it.

Yes! Please contact help@loveaiki.com and we will take care of it for you!

Yes! Please contact help@loveaiki.com.

BILLING

For LA bi-monthly membership, your card will be charged every 2 months.You will be able to cancel anytime. You’ll be charged every other month on the first day regardless of shipping delays we might be experiencing.

For LA 3 months membership, your card will be charged every 6 months. You will be able to cancel anytime. You’ll be charged every six months on the first day regardless of shipping delays we might be experiencing.

Log in to your LA account, go to My Account, then edit the payment information!

SHIPPING

We Ship Everywhere :)

Shipping outside of North America would vary!

Shipping is a $6.95 Flat Rate within North America.

Tracking

Once your package has shipped, you will receive an email with your tracking number directly from LoveAiki.

If you do not receive your tracking number once shipping has begun [which we will specify via via email], please contact support.

You may also make changes to your delivery through this service.

We’ll figure it out! Please contact us at help@loveaiki.com

If you did not receive your box, please contact help@loveaiki.com right away.

If you were given a tracking number, don’t forget to contact the shipping service as well.

Cancellation

Cancellations are different for each membership. You may cancel your subscription at any time, free of charge, by logging in to your account and following the cancellation procedures. Please visit our terms for more information.

We’re sad to see you go! Log in to your LoveAiki account and select “Manage Subscriptions and go to Cancel my subscriptions.” 

If your account reads canceled please contact help@loveaiki.com and we’ll take care of it for you.

REFUNDS AND RETURNS

Due to the custom nature of LoveAiki boxes, we are unfortunately not able to accept returns, refund, credit, exchange or transfer after the order has been shipped. Once you have been billed for a new subscription activation or a subscription renewed we are not able to offer a refund, return, or exchange.

If you are unhappy with any item in particular, please email help@loveaiki.com

If you received a damaged item, please contact help@loveaiki.com within 15 days of shipping and we’ll take care of it for you.

Let’s talk about it! Contact us at help@loveaiki.com We know it’s frustrating, but canceling your subscription online does not automatically get you a refund. Our Memberships sales are final. Please review our terms for more information. 

Read more of our terms and conditions:

 https://www.loveaiki.com/pages/terms-conditions

More Questions?

Still have questions? Feel Free to email us at support@loveaiki.com and we will be happy to help you!!